General · Updated 03 Nov 2026
How to raise a support ticket
Create an account, describe the problem and attach screenshots so we can help quickly.
1. Sign in or create an account
Use Register at the top of the page. Use your work email so we can match you to your organisation.
2. Click New ticket
- Choose the product you need help with.
- Pick a category and priority.
- Describe what you were doing, what you expected, and what actually happened.
3. Attach evidence
Screenshots, error messages and log files help us resolve issues much faster.
4. Track progress
You'll get an email whenever our team replies. You can reply from My tickets at any time.